Enterprise Mobility & Endpoint Management Specialist

Job Title: Enterprise Mobility & Endpoint Management Specialist 

Overview
We are looking for an experienced Enterprise Mobility & Endpoint Management Specialist to support enterprise customers across the EMEA region. This role is ideal for someone with strong expertise in MDM/UEM platforms, customer-facing technical support, pre-sales enablement, and enterprise mobility operations.

You will act as a key technical interface between internal teams, partners, and enterprise customers, helping to drive successful deployments, troubleshoot critical issues, support demonstrations, and contribute to feature validation and customer success initiatives.

Key Responsibilities

• Provide expert guidance on MDM/UEM platforms, including Microsoft Intune, Ivanti MobileIron, Omnissa Workspace ONE, and other leading endpoint management solutions.

• Manage and host B2B enterprise tool instances across the EMEA region, including zero-touch enrollment and MDM/UEM environments.

• Maintain and oversee demo environments for partner and customer engagement, delivering technical demonstrations to support pre-sales activities.

• Serve as a technical point of contact for large enterprise customers, leading regular meetings and managing requirements, issues, bugs, and escalations.

• Triage customer issues received through first-line support and technical account teams before escalation to engineering or development.

• Collaborate with internal stakeholders to resolve and escalate high-priority customer issues effectively.

• Conduct log analysis and troubleshoot Android Enterprise functionality directly on Android devices.

• Manage bug lifecycles, ensuring issues are routed correctly, tracked appropriately, and followed through to resolution.

• Track and prioritise bugs, while communicating status updates clearly to stakeholders.

• Gather and analyse new enterprise customer requirements, translating them into feature requests for future delivery.

• Support the technical response elements of RFI/RFP submissions across EMEA markets.

• Validate enterprise product features during customer rollouts and pilot programmes, helping to support successful deployments and commercial outcomes.

• Provide product-focused support for customer events, regional demos, and sales engagements.

• Contribute to product pitch sessions and support the creation of sales enablement content.

• Provide off-hours support for critical or emergency situations when required.

Key Deliverables

• Timely and professional handling of customer queries and escalations

• Delivery against agreed targets for bug resolution and feature request closure

• Weekly reporting on activity status and progress

• Preparation of concise escalation summaries to support issue resolution

• Regular customer meetings and reporting as agreed

• High availability and reliability of demo and test environments

• Timely preparation and delivery of customer and partner demos

• Feature validation reports and rollout summaries

• Sales enablement content and technical inputs aligned to agreed templates

Skills & Experience Required

• Strong experience with MDM/UEM platforms such as Intune, MobileIron, Workspace ONE, and similar technologies

• Solid understanding of enterprise mobility, Android Enterprise, zero-touch enrollment, and endpoint management ecosystems

• Proven experience in technical support, escalation management, and customer-facing enterprise environments

• Ability to analyse logs, troubleshoot complex technical issues, and coordinate cross-functional resolution

• Experience supporting pre-sales, demos, pilot programmes, and technical sales enablement

• Strong stakeholder management and communication skills

• Experience contributing to RFIs/RFPs and enterprise solution proposals

• Ability to work independently, prioritise effectively, and manage multiple activities across regional markets