Enterprise Support Engineer
My client is looking to recruit a Enterprise Support Engineer for their partner engineering team based in London, you will support their expansion in the B2B sector.
You will be responsible for delivering the following services;
- Provide expert advice on MDM (Mobile Device Management) / UEM (Unified Endpoint Management) platforms, including MS Intune, Ivanti MobileIron, Omnissa WorkspaceOne among others.
- Managing and hosting B2B (Business-to-business) tool instances for the EMEA region, such as Zero Touch and various MDM/UEM environments.
- Overseeing P4B demo environments for partner engagement, including Google Endpoint Management, Zero Touch Enrollment and leading MDM/UEMs, and providing on-demand demos for pre-sales.
- Act as an Interface to my client's large enterprise customers via regular meetings handling their Enterprise requirements, bugs, issues and escalations on a regular basis.
- Performing the triage of customer issues received through first-line support or TAMs before escalation to development.
- Escalation on customer priority: Work closely with my clients leads to resolve and escalate critical issues to get support from the organization
- Conducting log analysis and troubleshooting AE(Android Enterprise) functions directly on Android devices.
- Bug management, ensuring fixes are targeted at the appropriate projects and that bugs are routed appropriately and followed up
- Tracking and prioritization of bugs and the communication of bug status to stakeholders.
- Assisting with the technical portions of RFI/RFP submissions for tenders across EMEA markets.
- Validating Enterprise features from the P4B roadmap during customer rollouts and supporting Pixel pilot programs for deal finalization.
- Providing product-side support and preparation for Pixel4Business customer events and regional sales demos.
- Support during P4B product pitch sessions and sales enablement content generation
- Provide off-hours support for emergency situations.
